Customer Charter and Code of Practice

In order to ensure that you receive first class customer service from our team, Kennet Valley Chem-Dry have provided below a set of standards to which we aspire to work. You are a valued customer and we never forget that without your custom, we do not have a business

Our objective is to offer you the best possible cleaning in a professional and courteous manner. In order to achieve this, we have provided you with a copy of our Customer Charter. If we fail in any of the objectives below, we want to know.

We Will...

1). Provide you with a quotation which includes all associated charges, with no hidden extras.

2). Give you an honest appraisal of the work, complete with timings for execution.

3). Ensure you are fully aware of the price of all work before it is carried out.

4). Confirm the areas you wish to be cleaned before the commencement of work and verbally advise you of expected drying times.

5). Ensure that soft furnishings are inspected before and after cleaning commences. Defects will be noted and brought to your attention.

6). Treat your soft furnishings with care and always use protective covers and drop cloths.

7). Ensure that all work is carried out in accordance with our company's procedures.

8). Inform you immediately of any complications, delays, damage, or previously undetected problems with your soft furnishings.

9). Ensure that all technical staff are fully trained in the latest cleaning techniques.

10). Use only the professional cleaning solutions provided by Chem-Dry, the world's largest Carpet and Upholstery cleaning company.

11). Offer you a full range of services as laid down in our price list.

12). Ensure that all work is checked before leaving the site.

13). Make you aware of any special offers the company makes from time to time.

14). Return FREE of charge to any area with which you are dis-satisfied.

15). Contact you within one week following your cleaning, to confirm that you are happy with the service that you received.